A “bounce-back error” is an error message we (as email sender) receive back from your Email Provider (eg Gmail), that shows we could not deliver the email to you. When this occurs, we are requested to deactivate your account to put a hold on future mailings, or we will not be in email compliance.
Whenever we get a bounce-back error, this indicates that you are possibly incapable to receive the email messages we are delivering, or do not want to receive them. As stated, your account is then deactivated via the system to prevent further email messages from being sent to your address. Please note that a bounce-back error instantly triggers deactivation of your account in our system, so that we are in compliance with email serviceproviders. Also, this is industry standard.
You are welcome to reactivate your account by requesting and confirming the new confirmation email.Since the details included in a bounce-back error message is limited, and since it comes from your email address, we are not able to tell you the precise reason your E-mail Service provider delivered this error. On the other hand, some of the typical reasons are:
- The email address you supplied us with is not valid.
- One of our email messages was marked as Spam.
- Our email address is not in your address book/contact list, and as a result declined either by your spam filter settings or your E-mail Service Provider’s filtration settings.